Effective Date: 12.10.2025
Last Updated: 12.10.2025
At Nurseweb, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website, mobile application, and related healthcare services (collectively, “Services”).
By using Nurseweb, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Full name, age, gender, address, contact number, and email ID.
Identity proof for verification (e.g., Aadhaar, PAN – when required).
Emergency contact details.
b. Medical and Health Information
Medical history, current health condition, allergies, and prescriptions.
Treatment or care requirements shared for home nursing or medical assistance.
c. Technical Information
IP address, device type, browser information, and location data (if enabled).
Cookies and analytics data to improve service performance.
d. Payment Information
Billing details, transaction ID, and payment mode.
(Note: We do not store sensitive card or bank details; payments are processed through secure, PCI-compliant gateways.)
2. How We Use Your Information
Your data helps us deliver safe, reliable, and customized services. We use it to:
Verify your identity and confirm bookings.
Assign suitable caregivers or nursing staff.
Maintain medical and service records for continuity of care.
Improve our website, app, and overall service quality.
Send important updates, invoices, or reminders.
Ensure compliance with healthcare and legal regulations.
3. Data Protection and Security
We use advanced encryption, firewalls, and secure servers to protect your information from unauthorized access, disclosure, or alteration.
Only authorized Nurseweb staff and verified partners have limited access to user data for service-related purposes.
4. Information Sharing
We do not sell, rent, or trade your personal data.
However, your information may be shared with:
Authorized caregivers or healthcare professionals for providing the booked service.
Legal authorities, if required by law or to protect user safety.
Third-party partners (e.g., payment gateways, communication providers) under strict confidentiality agreements.
5. Data Retention
We retain your information only as long as necessary:
To provide ongoing healthcare services.
To comply with legal, tax, and regulatory requirements.
You may request data deletion at any time (see Section 8 below).
6. Cookies and Tracking
Nurseweb uses cookies and analytics tools to enhance user experience, track usage trends, and improve functionality. You can manage cookie settings in your browser at any time.
7. Your Rights
As a user, you have the right to:
Access your personal data.
Request correction or deletion of your information.
Withdraw consent for data use (may affect service delivery).
File a complaint with data protection authorities, if needed.
8. Data Deletion Requests
To delete or update your data, please contact us at:
📧 Email: privacy@nurseweb.in
📞 Phone: +91 9525652567
We will verify your identity before processing any data-related requests.
9. Policy Updates
Nurseweb may update this Privacy Policy periodically to reflect new legal requirements or business processes.
Changes will be posted on this page with the updated “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or data protection practices, please reach out to:
📧 Email: support@nurseweb.in
📞 Phone: +91 9525652567
🌐 Website: www.nurseweb.in